We are looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting our sellers to leverage the platform to gain business growth and success.
The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.
What am I going to do?
Onboard high-value customers with a full demo
Build and maintain strong, long-lasting customer relationships
Increase retention and growth of our most valuable customers
Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
Identify business opportunities with customers and generate outstanding customer business experience to improve retention
Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
Provide strategic advice to our customers to increase their loyalty to us.
The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.
What am I going to do?
Onboard high-value customers with a full demo
Build and maintain strong, long-lasting customer relationships
Increase retention and growth of our most valuable customers
Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
Identify business opportunities with customers and generate outstanding customer business experience to improve retention
Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
Provide strategic advice to our customers to increase their loyalty to us.
Requirements:
1-2 years of experience in account management or customer success roles in a high-tech environment
Fluent spoken and written English is a must! German, Russian, or Italian is a plus!
Excellent verbal and written communication skills
Experience in delivering customer-focused solutions based on customer needs
Strong analytical skills, with the ability to translate data into insights
Facilitate onboarding webinars and presentations with our customers
Ability to create structure in ambiguous situations
Passion for technology and the Gig Economy
Experience with Salesforce and G Suite, particularly Sheets and Slides, is preferred.
1-2 years of experience in account management or customer success roles in a high-tech environment
Fluent spoken and written English is a must! German, Russian, or Italian is a plus!
Excellent verbal and written communication skills
Experience in delivering customer-focused solutions based on customer needs
Strong analytical skills, with the ability to translate data into insights
Facilitate onboarding webinars and presentations with our customers
Ability to create structure in ambiguous situations
Passion for technology and the Gig Economy
Experience with Salesforce and G Suite, particularly Sheets and Slides, is preferred.
This position is open to all candidates.
