Your Arena:
Manage post-sale engagement from onboarding and integration through value demonstration to successful retention and expansion.
Create trusted-advisor-level relationships with relevant stakeholders (IC to C-level) to ensure constant delivery and advertisement of core and incremental value, KPI-oriented activities, and positive ROI.
Support clients by conducting training sessions, webinars, and meetings to promote the product and platform across all levels to empower our clients growth efforts and chargeback impact on the business.
Understand client needs and assist with development prioritization, feature alignment, and overall product evolution according to Chargflows strategic roadmap and market trends.
Cultivate a customer-centric mentality while collaborating closely with the product and sales teams to provide the VOC and communicate customer feedback to strengthen operational components around insights, growth, retention, and expansions.
3+ years of customer success experience at a data-driven B2B SaaS company dealing with multi-level stakeholders.
Ability to extract actionable insights from large data sets, create impactful visualizations, and tell compelling stories through data.
Tech-oriented. Resourceful and out-of-the-box thinker who can work through problems and execute at a fast-growing company.
Strong organizational skills, attention to detail, ability to prioritize and meet targets and commitments.
Experience within the financial domain – advantage.
Native level English.
