Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions
Manage a portfolio of accounts with a focus on renewals and upsells conversations
Work closely with our customers with the drive to help them change their workplace and achieve their business goals
Become a trusted advisor and ambassador of change in our customers workplace.
Become the customer advocate in , collaborating with our Product, Development, Marketing and Sales teams
Protect existing revenue streams, identify opportunities and risks.
Assess client health and develop strategies to mitigate churn
Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution
Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they arent the only factor. If you dont have nearly enough experience, or not all the skills, wed still like to hear from you. This could be the perfect fit for you and us.
● At least 5 years SaaS account management or CSM experience
● Advanced professional Hebrew and English – Must
● Experience of accurately forecasting and hitting revenue targets
● A desire to work in a fast-paced startup environment
● A strong work ethic, integrity and desire to succeed
● Executive project management skills and able to communicate effectively across the C-suite
● Experience working with Salesforce & Web-based technologies – advantage
● Experience with Intercom, Slack, Quicksight, Zendesk, Asana – advantage
● An HR or HRM background – advantage
