We are looking for a Customer Service unit manager to lead the service experience for customers and Your place is here if you have endless leadership abilities and charisma, as well as a love of service!
Responsibilities:
As part of the role, you will manage a unit of about 4 in-house employees, and 15 agents with all that entails, to meet the service goals, examine the processes, and strive for continuous improvement.
As part of the job, you will work with external suppliers and internal interfaces, deal with issues related to recruiting and retaining employees, and invest in identifying broad problems and finding high-level solutions.
The role includes focusing on the ability to create independence among users and improving the digital experience.
The role is from our offices in Raanana.
Responsibilities:
As part of the role, you will manage a unit of about 4 in-house employees, and 15 agents with all that entails, to meet the service goals, examine the processes, and strive for continuous improvement.
As part of the job, you will work with external suppliers and internal interfaces, deal with issues related to recruiting and retaining employees, and invest in identifying broad problems and finding high-level solutions.
The role includes focusing on the ability to create independence among users and improving the digital experience.
The role is from our offices in Raanana.
Requirements:
Requirements:
* 3-5 years of experience in managing a customer service center in a tech company – Must.
* Flexibility in working hours and providing a broad response to staff.
* Ability to work with interfaces throughout the company and outside it.
* Ability to identify problems and provide a professional solution.
* data analysis capabilities and problems.
* Finance knowledge- a big advantage.
* Experience in coaching and mentoring team leaders.
* Technical experience in technical centers – an advantage.
Requirements:
* 3-5 years of experience in managing a customer service center in a tech company – Must.
* Flexibility in working hours and providing a broad response to staff.
* Ability to work with interfaces throughout the company and outside it.
* Ability to identify problems and provide a professional solution.
* data analysis capabilities and problems.
* Finance knowledge- a big advantage.
* Experience in coaching and mentoring team leaders.
* Technical experience in technical centers – an advantage.
This position is open to all candidates.
