Provide top-notch customer advocacy as a means of achieving customer delight.
Regularly engage with key customers, partners, and stakeholders.
Partner with the Sales team in building an effective strategy to minimize churn and drive growth of the accounts you own
Plan and execute post-sale onboarding processes
Build with customers their implementation goals and roadmaps
Provide reporting on adoption and retention, to customers, partners, and peers
Lead customer-facing Quarterly Business Reviews
Proactively identify adoption challenges and leverage peers and partners to help customers overcome challenges that impact implementation timelines.
Be accountable for the resolution of customer issues, including escalations.
Detailed understanding of the different contracts to ensure agreement fulfilment
5+ years of relevant experience in the Cyber industry in roles of Customer Success/Pre-Sales/Professional Services/Sales/Technical Services.
Fluent English and excellent communication skills and ability to foster positive business relationships.
Strong technical skills and orientation.
Solid understanding of TCP/IP and core networking principles.
Strong familiarity with the cybersecurity landscape and emerging technologies; experience with Check Point solutions is a significant advantage.
Familiarity with Check Point products – an advantage.
Experience analyzing and optimizing the existing processes in the Customer Success department.
A customer-first approach.
Self-driven and proactive nature.
Ability to work independently in a high-velocity environment.
Highly organized and able to multi-task.
Patient and active listener.
Willingness to travel abroad from time to time.
