You will be:
Providing continuous technical Implementation, support and training for existing/newly arriving customers
Working with resellers and customers: training their teams on the product, identifying and solving problem areas in their processes to ensure success.
Working with existing customers to understand their requirements and helping them figure out how the product is the best solution for their problem
Leading the technical responsibilities of the sales-cycle (Demo, POC, Requests for information etc.)
Working with the product and marketing teams to familiarize with the product landscape and becoming a technical product expert
Assembling and presenting product presentations that easily convey the value proposition to potential and existing customers
Working with regional leadership to identify problem areas and initiating projects to improve customer satisfaction
Attending professional events and workshops to build and maintain professional skills and networks
Experience with handling and troubleshooting enterprise IT environments (networks, system, security)
2-4 years of experience as a Customer success engineer, Solutions Architect, or other technical-customer facing role for SaaS companies
Knowledge of various operating systems – Linux, Mac, and Windows – including troubleshooting
Knowledge with cyber-security terminology
Automation and scripting abilities (PS, Python, Bash)
Ability to speak in front of a crowd
Nice to have
Knowledge with SaaS-based security products
Understanding of the enterprise cybersecurity ecosystem and processes
SaaS technical Implementation experience
