Responsibilities:
* Grow, mentor, and manage a team of Customer Solution Specialists in the EMEA region, fostering a collaborative and high-performing team culture.
* Oversee the deployment of Silverfort solutions, ensuring that customer use cases are met and addressing any complex issues that arise.
* Develop and execute a regional strategy for customer success that aligns with Silverfort’s global objectives and ensures customer satisfaction and retention.
* Partner with leaders in Customer Success, Support, and R&D teams to ensure seamless customer experiences and contribute to product improvement.
* Provide technical guidance and mentorship to your team, leveraging your deep understanding of identity and security technologies.
* Lead initiatives such as training sessions and workshops to maximize product knowledge and customer success.
* Monitor key performance metrics and use insights to continuously refine strategies and improve team performance.
* 6+ years of experience within Post Sales, Customer Success, Solution Architecture or related fields at a software vendor, preferably in the identity or security space.
* 3+ years of previous management and leadership experience in a similar role.
* Strong technical background in Active Directory, Microsoft identity, Networking and Information Security
* Ability to guide and mentor technical teams
* Proven track record of building and leading high-performing teams in a fast-paced, dynamic environment
* Exceptional leadership and people management skills, with a focus on team development and customer success.
* Demonstrated experience working with Global and large-scale enterprise customers
* Comfortable with traveling up to 25% of the time across the EMEA region
