How you’ll spend your day
• Be main point of contact with site’s customers
• Take ownership of customers’ issues and follow problems through to resolution
• Manage large number of emails
• Have strong focus on building customer service experience, create engaged customers and facilitate continuous improvement of Service KPIs
• Have strong understanding of site-managed inventory (SMI), make to stock (MTS) and make to order (MTO) replenishment models
• Monitor stock-outs and projected stock-outs and take actions for timely resolution
• Collaborate closely with supply planning team and take actions to mitigate out-of-stocks as well as excess inventory and/or write offs
• Collaborate with customers to ensure the right stock levels are maintained on the markets considering new product launches and/or upcoming promotions
• Collaborate with customers to ensure import and export licenses are available on time
Your experience and qualifications
• Bachelor degree in Logistics, Supply chain, Business or related field
• Proven experience in customer service or relevant experience in sales or telemarketing
• Strong customer-centric mindset
• Excellent communication skills
• Very good knowledge and experience with MS Word, MS Excel, MS Outlook
• ERP experience – SAP or other business management system will be considered as an advantage
• Proficiency in English
