Join our growing team as a Customer Onboarding Manager! In this critical role, you'll be the champion for our new customers, ensuring a smooth and successful transition as they embark on their journey with us.
You'll play a pivotal role in shaping the future of our customer onboarding experience, fostering positive first impressions, and setting the stage for long-term success.
Responsibilities:
Build strong relationships with new customers, serving as their dedicated point of contact throughout onboarding. Understand their business goals and provide personalized guidance to maximize their value from our solutions.
Design and execute a seamless onboarding experience for assigned customers. Manage the entire onboarding process, from pre-boarding to activation and beyond.
Ensure accountability from the customer side by establishing clear expectations for their participation and timely completion of onboarding tasks. Work collaboratively with customers to identify and overcome any challenges that might hinder their progress towards achieving the expected volume or results.
Work closely with cross-functional teams (Sales, Sales Engineers, Account Management, Product, Compliance) to ensure a smooth and efficient onboarding journey. Proactively address any roadblocks that may arise.
Track and analyze onboarding metrics to identify areas for improvement. Continuously refine the onboarding process internally and with the customer for enhanced customer success.
Develop and maintain onboarding resources, such as manuals and knowledge base articles, to equip customers with the knowledge they need to succeed.
Maintain a deep understanding of our product offerings and features to provide customers with accurate and insightful information.
You'll play a pivotal role in shaping the future of our customer onboarding experience, fostering positive first impressions, and setting the stage for long-term success.
Responsibilities:
Build strong relationships with new customers, serving as their dedicated point of contact throughout onboarding. Understand their business goals and provide personalized guidance to maximize their value from our solutions.
Design and execute a seamless onboarding experience for assigned customers. Manage the entire onboarding process, from pre-boarding to activation and beyond.
Ensure accountability from the customer side by establishing clear expectations for their participation and timely completion of onboarding tasks. Work collaboratively with customers to identify and overcome any challenges that might hinder their progress towards achieving the expected volume or results.
Work closely with cross-functional teams (Sales, Sales Engineers, Account Management, Product, Compliance) to ensure a smooth and efficient onboarding journey. Proactively address any roadblocks that may arise.
Track and analyze onboarding metrics to identify areas for improvement. Continuously refine the onboarding process internally and with the customer for enhanced customer success.
Develop and maintain onboarding resources, such as manuals and knowledge base articles, to equip customers with the knowledge they need to succeed.
Maintain a deep understanding of our product offerings and features to provide customers with accurate and insightful information.
Requirements:
Minimum 3 years of experience in customer onboarding, customer success, or a related field.
Solid understanding of complex business systems and technical solutions, with a preference for experience working hand-in-hand with Solution Architects/Engineers (especially in the payments/FinTech space).
Proven track record of designing, implementing, and optimizing customer onboarding processes.
Strong understanding of customer journey mapping and best practices.
Excellent communication, collaboration, and interpersonal skills.
Proficiency in project management methodologies and tools.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Experience working in a cross-functional, high-growth global environment.
Experience with CRM/CSM systems.
Who are you?
Bold and unapologetic customer centric professional
Love to hustle and to get the job done
Agile and quick on your feet
Will never back away from a challenge
Minimum 3 years of experience in customer onboarding, customer success, or a related field.
Solid understanding of complex business systems and technical solutions, with a preference for experience working hand-in-hand with Solution Architects/Engineers (especially in the payments/FinTech space).
Proven track record of designing, implementing, and optimizing customer onboarding processes.
Strong understanding of customer journey mapping and best practices.
Excellent communication, collaboration, and interpersonal skills.
Proficiency in project management methodologies and tools.
Ability to manage multiple priorities and deadlines in a fast-paced environment.
Experience working in a cross-functional, high-growth global environment.
Experience with CRM/CSM systems.
Who are you?
Bold and unapologetic customer centric professional
Love to hustle and to get the job done
Agile and quick on your feet
Will never back away from a challenge
This position is open to all candidates.
