what you'll do:
-manage 10-15 representatives on a personal and professional level.
-conduct daily/monthly data analysis and examine employees' work to comply with departmental kpis.
-lead team members to the goals, working independently and collaboratively.
-provide regular feedback and build routines to maintain team members' professionalism.
-ensure employee satisfaction by identifying and highlighting their uniqueness.
-connect the team to the goals and strategy of the company.
-build internal departmental work processes, taking initiative and a critical approach to existing processes for continuous improvement.
Requirements:
-minimum of 3 years proven experience as a manager of a customer service/experience team with a team size of at least 10 employees
-strong analytical skills with the ability to analyze data and draw conclusions to meet departmental goals
-experience in training teams.
-excellent communication skills with the ability to convey messages clearly while adapting to different audiences
-flexibility to adapt to changes quickly and make decisions on the fly
-self-motivated and curious with the ability to examine things in-depth on one's own initiative
-proficiency in microsoft office and google applications, including sheets and docs
-high level of proficiency in english
-minimum of 3 years proven experience as a manager of a customer service/experience team with a team size of at least 10 employees
-strong analytical skills with the ability to analyze data and draw conclusions to meet departmental goals
-experience in training teams.
-excellent communication skills with the ability to convey messages clearly while adapting to different audiences
-flexibility to adapt to changes quickly and make decisions on the fly
-self-motivated and curious with the ability to examine things in-depth on one's own initiative
-proficiency in microsoft office and google applications, including sheets and docs
-high level of proficiency in english
This position is open to all candidates.
