We are looking for Customer Experience Consultants to join our teams at different locations; positions are based in Ashdod and Tel Aviv. Please submit your application in English.
Key Responsibilities:
* Owns and manages the customer experience for key customers.
* Proactively monitors and manages the end-to-end shipment process in compliance with all company procedures.
* Ensures services are delivered to the customers as promised and/or that the customers are kept informed of relevant deviations.
* Builds strong relationships with customers.
* Understands the customers' business drivers and leverages them to continuously improve cooperation and process to the mutual benefit of the company and the customers.
Key Responsibilities:
* Owns and manages the customer experience for key customers.
* Proactively monitors and manages the end-to-end shipment process in compliance with all company procedures.
* Ensures services are delivered to the customers as promised and/or that the customers are kept informed of relevant deviations.
* Builds strong relationships with customers.
* Understands the customers' business drivers and leverages them to continuously improve cooperation and process to the mutual benefit of the company and the customers.
Requirements:
* Having a bachelor's degree is a plus
* Strong willingness and ability to learn
* Great at stakeholder management
* Strong customer orientation
* Ability to deal with ambiguity
* Outstanding communication skills
* Native in Hebrew and fluent English
* Having a bachelor's degree is a plus
* Strong willingness and ability to learn
* Great at stakeholder management
* Strong customer orientation
* Ability to deal with ambiguity
* Outstanding communication skills
* Native in Hebrew and fluent English
This position is open to all candidates.
