Our Guidance Engine assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard.
Through our business-building platform, were turning the process of starting, managing, and growing a business into a better experience; were simplifying the business journey.
we believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business.
About the Role
Full-time position
Speak with customers on a daily basis, communicating via channels such as phone calls and support tickets (email)
Become an expert in products and stay up-to-date on new features and improvements
Influence the way we provide training to improve CX product knowledge
Work to improve the quality of our service by identifying knowledge gaps and problematic flows
Act as the main point of contact between clients and the rest of the Tailor
Build and maintain strong customer relationships by providing exceptional customer service.
Empower customers to connect their goals and challenges with the solution
Collaborate with other team members to ensure customer satisfaction and provide feedback to improve the customer experience.
English as a mother tongue proficient in communicating both verbally and written
Understanding American culture, customer behavior, and expectations
Tech-savvy and fast adaptor who is eager to learn new technologies
Ability to multitask and function within a fast-paced working environment
Strong critical thinking skills, and confidence in taking responsibility and ownership
Self-motivated and goal-driven, with a passion for delivering exceptional products to customers.
A team player with a positive attitude, empathy, and high energy
