As a Customer Experience Associate, you will be the first point of contact for our tenants and responsible for all communications between them and our team.
In this role you will
Be responsible for providing outstanding support to customers through various channels.
Focus on consistently achieving high customer satisfaction while complying with SLA targets.
Provide professional support to all types of issues during business hours, and to guest emergencies at all times according to on-call duty.
Take ownership of customer issues and follow from problem to resolution.
Contribute ideas and practical solutions to ensure customer satisfaction.
Contribute to team projects by accomplishing related tasks as needed.
Collect valuable customer feedback to improve our physical and digital products.
Build sustainable relationships, tools, and methods, and play a significant role in a fast-growing company.
Excellent English, both written and verbal – Must
Ability to work under pressure, multitask, prioritize, and manage time effectively.
Strong problem-solving/troubleshooting and communication skills with the different departments.
Can-do approach, creative, and committed to improving and continuously learning.
High level of organization and great attention to detail.
Exceptional interpersonal skills, a real team player.
Previous work experience in customer service and ticketing systems – an advantage.
