Required Customer Experience Associate
About the Role:
Full-time position
Speak with our customers on a daily basis, communicating via channels such as phone calls and support tickets (email)
Become an expert in our products and stay up-to-date on new features and improvements
Influence the way we provide training to improve CX product knowledge
Work to improve the quality of our service by identifying knowledge gaps and problematic flows
Act as the main point of contact between clients and the rest of the team
Build and maintain strong customer relationships by providing exceptional customer service.
Empower customers to connect their goals and challenges with the solution in the company
Collaborate with other team members to ensure customer satisfaction and provide feedback to improve the customer experience.
Nice-to-know:
We are located in Rothschild, Tel Aviv
Our hybrid model includes four days in the office and one day at home.
About the Role:
Full-time position
Speak with our customers on a daily basis, communicating via channels such as phone calls and support tickets (email)
Become an expert in our products and stay up-to-date on new features and improvements
Influence the way we provide training to improve CX product knowledge
Work to improve the quality of our service by identifying knowledge gaps and problematic flows
Act as the main point of contact between clients and the rest of the team
Build and maintain strong customer relationships by providing exceptional customer service.
Empower customers to connect their goals and challenges with the solution in the company
Collaborate with other team members to ensure customer satisfaction and provide feedback to improve the customer experience.
Nice-to-know:
We are located in Rothschild, Tel Aviv
Our hybrid model includes four days in the office and one day at home.
Requirements:
English as a mother tongue proficient in communicating both verbally and written
Understanding American culture, customer behavior, and expectations
Tech-savvy and fast adaptor who is eager to learn new technologies
Ability to multitask and function within a fast-paced working environment
Strong critical thinking skills, and confidence in taking responsibility and ownership
Self-motivated and goal-driven, with a passion for delivering exceptional products to customers.
A team player with a positive attitude, empathy, and high energy
Nice-to-haves:
Familiarity with Zendesk, Five9, and automated support/helpdesk systems
Customer Support Experience
Additional language proficiency (Spanish, Portuguese, German).
English as a mother tongue proficient in communicating both verbally and written
Understanding American culture, customer behavior, and expectations
Tech-savvy and fast adaptor who is eager to learn new technologies
Ability to multitask and function within a fast-paced working environment
Strong critical thinking skills, and confidence in taking responsibility and ownership
Self-motivated and goal-driven, with a passion for delivering exceptional products to customers.
A team player with a positive attitude, empathy, and high energy
Nice-to-haves:
Familiarity with Zendesk, Five9, and automated support/helpdesk systems
Customer Support Experience
Additional language proficiency (Spanish, Portuguese, German).
This position is open to all candidates.
