A Day in the Life of a Customer Account Executive…
You will provide a professional, customer-focused service to both customers (hospitals & wholesalers) and commercial teams, ensuring a comprehensive and tailored approach.
You will advocate for customer solutions by attending town halls, business updates, and commercial meetings.
You will deliver services that meet and exceed customer expectations and requirements.
You will manage the customer pipeline, ensuring successful new product launches.
You will oversee deliveries to specific customer depots, collaborating with our logistics partner.
You will actively participate in projects aimed at improving customer solution efficiencies, enhancing operations, optimising stock management, and streamlining the supply chain.
You will provide customer-specific analysis, particularly in relation to stock management.
You will consistently strive for best-in-class customer service performance, aiming for year-over-year improvement in customer satisfaction survey results.
You will stay informed of market conditions and identify opportunities to maximize value for both the customer and Teva.
Who we are looking for
Do you have…?
A proven track record of delivering exceptional customer service by understanding customer needs and consistently exceeding expectations.
Experience contributing to and thriving within a high-performing team.
Strong customer-facing experience, with the ability to build rapport and deliver tailored solutions.
Proven stakeholder management experience, with the ability to engage and influence key parties.
Experience working cross-functionally to achieve common goals.
Advanced knowledge of Excel, with the ability to leverage its full functionality for data analysis and reporting.
Are you…?
Skilled in providing bespoke customer insights and intelligence to drive informed decision-making.
Happy to contribute to process improvements.
Able to resolve problems using existing solutions.
