Were looking for a Client Success Strategist with a background in digital marketing to work with our Strategic Agencies in EMEA to ensure they maximize their value from our solutions. Youll partner with our account management and sales team to advise businesses on their strategy, demonstrate the full value of our solutions, drive product adoption and grow the scope of our relationship with each account.
Your role as part of the EMEA Strategic Agencies Pod means your daily responsibilities may include:
Be the primary point of contact for all users on your assigned accounts
Act as a trusted partner and advisor to customers, providing guidance and support throughout their journey with the platform, from prospects to active clients
Identify and mitigate accounts at churn risk, implement proactive measures to retain customers and enhance their experience
Develop strong subject matter expertise across all products and offering to support the pre-sale and post-sale processes
Develop and implement customer success plans to drive adoption, advocacy, and growth
Create and deliver decks, insight emails, client workshops and webinars to drive ROI and adoption across our solutions to help your clients achieve their business goals
Collaborate closely with the Strategic AM and SM on every account to build the strategy for account success and expansion
Your role as part of the EMEA Strategic Agencies Pod means your daily responsibilities may include:
Be the primary point of contact for all users on your assigned accounts
Act as a trusted partner and advisor to customers, providing guidance and support throughout their journey with the platform, from prospects to active clients
Identify and mitigate accounts at churn risk, implement proactive measures to retain customers and enhance their experience
Develop strong subject matter expertise across all products and offering to support the pre-sale and post-sale processes
Develop and implement customer success plans to drive adoption, advocacy, and growth
Create and deliver decks, insight emails, client workshops and webinars to drive ROI and adoption across our solutions to help your clients achieve their business goals
Collaborate closely with the Strategic AM and SM on every account to build the strategy for account success and expansion
Requirements:
4-5 years of relevant experience in Agencies / Digital Marketing in a client-facing role
In-depth knowledge of digital marketing and emerging trends in the digital landscape (working in agencies – a big advantage)
Experience producing high-quality client-facing materials and collaterals that drive business impact
Experience working with large multinational accounts with dozens of users
Committed to customer satisfaction with a passion for customer success
Excellent problem-solving and critical-thinking skills
Analytical, proactive, ownership mindset, relationship-driven
Comfortable working in a fast-paced, multi-project and deadline-driven environment
Fluent in English
4-5 years of relevant experience in Agencies / Digital Marketing in a client-facing role
In-depth knowledge of digital marketing and emerging trends in the digital landscape (working in agencies – a big advantage)
Experience producing high-quality client-facing materials and collaterals that drive business impact
Experience working with large multinational accounts with dozens of users
Committed to customer satisfaction with a passion for customer success
Excellent problem-solving and critical-thinking skills
Analytical, proactive, ownership mindset, relationship-driven
Comfortable working in a fast-paced, multi-project and deadline-driven environment
Fluent in English
This position is open to all candidates.
