By creating an AI-powered IT platform, all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone’s potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.
This is a full-time and hybrid- onsite role at our Tel Aviv office.
As a Client Marketing Manager, you will play a crucial role in developing and executing marketing campaigns centered around our clients’ needs. You will manage projects end-to-end, ensuring alignment with the Customer Success teams objectives and overall company goals. Your ability to collaborate, analyze data, and create compelling content will be key to your success in this role.
Key Responsibilities:
1.Customer-Focused Marketing Campaigns:
Develop and execute customer retention and growth campaigns, ensuring they are aligned with business goals.
Manage marketing-related CS projects from inception to completion, ensuring timely and successful delivery.
2.Customer Success Playbooks:
Research, develop content, and manage the execution of customer success playbooks that align with quarterly goals and drive user engagement.
3.Data Insights and Reporting:
Work with business analysts and business application teams to generate insights, develop customer segments, and design reporting mechanisms to track key success metrics, including retention rates, customer satisfaction scores, and NPS.
4.Content Creation:
Develop compelling content, including emails, case studies, testimonials, and other materials that showcase the value of our products and services.
5.Customer Feedback and Engagement:
Monitor customer feedback and engagement metrics to identify trends and use insights to refine marketing strategies and enhance the customer journey.
6.Customer Journey Optimization:
Develop, analyze and implement email communication touch points to continuously improve the customer journey.
7.Focal point for CS in marketing:
Serve as a pivotal link between Customer Success and the Marketing Team.
Own the client marketing cross-department projects, representing the CS needs.
Stay updated on overarching marketing campaigns and understand their effects on active playbooks and CS initiatives.
Bachelors degree in Marketing, Business, Communications, or a related field.
3+ years of experience in customer marketing or customer success roles in a B2B SaaS company- must.
Native English level- must.
Proficiency in marketing analytics tools and CRM systems.
Strong project management skills with the ability to manage multiple projects simultaneously.
Excellent content writing and communication skills-must.
Experience collaborating with cross-functional teams, including business analysts and customer success teams.
Customer-centric mindset with a passion for enhancing the customer experience.
