In your day-to-day, you will create data-driven insights for our customers, lead best-in-class training for clients, and help our customers use products in a way that is effective and provides maximum value.
You will lead implementation processes and maintain strong, long-lasting relationships with our customers. You will build and maintain a reputation as a dependable and trustworthy advisor for our clients.
Responsibilities
Manage a portfolio of customers and lead their continued growth within the company
Extract, summarize, and analyze operational data to provide insights to customers and partners
Manage client-facing projects end-to-end: collect client requirements, collaborate with product and development teams, and deliver results.
Drive renewals and identify expansion opportunities
Communicate customer feedback to the product team and update customers about product changes
Significant experience in client-facing roles providing strategic consulting or guidance- account executive, customer success manager, consultant, or other roles.
Be the best multi-tasker you know, manage multiple complex projects in parallel, and hit your deadlines in advance
Strong analytical skills- able to draw actionable insights from data and come up with new ways to provide strategic value to clients through data.
High technical aptitude and curiosity: you dont need to write the code, but you need to know and understand how things work
Internally-motivated self-starter with the ability to plan, organize, and establish priorities to take ownership of business processes and produce results
Master at presenting data and telling stories with data
Fantastic spoken and written English
