What you will be responsible for:
* Lead the accounts receivable and billing processes for customers
* Build and improve on existing finance policies and standards and ensure that transactions comply with these standards
* Oversee the monitoring of daily customer payments in CRM and billing platform
* Engage with customers to resolve disputes and recover overdue payments
* Develop, implement and undertake collection activities to maintain collection KPIs
* Act as the escalation point of contact for billing inquiries from both customers and internal teams
* Handle and manage internal requests for billing adjustments, account terminations/reactivations, and additional billing services
* Collaborate with internal enterprise customer teams to ensure billing compliance with complex billing requirements and reporting
* Enhance data flows, streamline processes, and ensure accounting accuracy
* Proactively update internal documentation and train colleagues on billing protocols
* Support finance department efficiency by assisting with occasional projects
* Mentor, develop, and manage a team of billing and accounts receivable specialists as billing volume and requirements increase.
The top candidate will also have:
* Familiarity with Zoho, NetSuite, or other financial / invoicing / billing systems.
* Familiarity with CRMs, salesforce is an advantage.
Why you should join us:
* Family-friendly environment and flexible working hours
* An awesome global team of forward-thinking, innovative go-getters
* Learning and growth opportunities within a fast-paced tech startup environment
* Clear career advancement path for strong performers- As a part of our team, your success in this role is crucial to our company's growth. We are committed to supporting you in achieving your KPIs and goals and providing regular feedback to help you reach your full potential. Together, we can make a real impact and achieve great things!
To be a Billing and Accounts Receivable Manager at you need to have:
* 6+ years of experience in billing and accounts receivable activities in B2B and SaaS environments.
* Proficiency in Google Sheets/Excel and comfort with technology platforms
* Proficient English language skills
* Strong understanding of billing processes and proc