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Overall Job Purpose
The role of Associate Director, Digital Product Management and Transformation is to work closely with all stakeholders and teams across the business to deliver digital solutions that improve customer interactions, marketing activities, internal operations and new product launches. A key part of this role will be working with stakeholder teams to confirm business outcomes to be delivered by digital solutions. Equally important will be ensuring the digital solutions are communicated and embedded within the business teams, success is measured, and delivery is successfully orchestrated via central delivery teams.
A Day in the Life of an Associate Director, Digital Product Management and Transformation…
You will develop, articulate and agree a comprehensive roadmap of digital improvement, aligned with business objectives, operational and new product launch requirements.
You will lead the delivery of digital initiatives (transformation of customer facing channels, web estate and process automation) by liaising with the Global IT and Digital delivery teams
You will lead, mentor, and support a team of digital product and project managers fostering a collaborative and high-performing environment
You will engage with senior stakeholders to understand their digital strategies, objectives, and requirements
You will drive the adoption of new processes and technologies, ensuring a smooth transition and minimal disruption
You will foster a culture of continuous improvement and innovation within the team and across the organisation
You will establish KPIs and metrics to monitor the impact of the digital initiatives
You will use data-driven insights to inform decision-making and strategic adjustments