The opportunity
The position is responsible for managing the administration and monitoring of our credit risk exposure and to govern the performance of the Credit & Collections staff. This position will work closely with IT, Sales, and customers and will directly report to the Director, Accounting. This position will provide direction and leadership for approximately 15 exempt/non-exempt Credit & Collection employees. The Associate Director will manage the cash flow through diligent monitoring of customer accounts and DSO.
How you’ll spend your day
• Accountable for the administration of granting credit, determining credit levels, and monitoring
credit risk exposure through an extensive periodic review process.
• Responsible for developing, monitoring, and reporting of key performance indicators that will assist with forecasting of bad debt exposure, DSO, and the annual budgeting to attain financial objectives.
• Manage the cash inflow forecasting, working with Treasury.
• Assist the Director of Accounting in implementing strategic initiatives for cost reduction, process improvement, revenue growth, strategy diversification, and resource alignment.
• Work closely with Sales and cross functional teams to support growth while mitigating risk; communication of financial concerns and/ or other operational issues is vital to ensure alignment on the approach with the customer/business.
• Monitor changes in economic, industry and customer conditions and maintain communication with various business units to evaluate potential changes to customers’ credit worthiness (risk tolerance) and credit limits.
• Analyze key drivers and metrics vs. historical performance and projected goals to ensure efficiency of credit, collections, and cash application.
• Assist the Director of Accounting in implementing Accounting Policies and Standard Operating Procedures to support business needs in the billing, credit, collections and cash application areas.
• Interact with external customers, managers and business owners to resolve billing issues and customer service complaints. Some interactions may involve controversial situations i.e. held orders, customer disputes, and proper payment allocation.
• Set goals and objectives, apply clear/consistent performance standards, motivate, challenge, and develop employees, delegate effectively, provide feedback and coaching, reward contributions, manage collaboratively.
• Manage the 3rd party companies that provide outside services for the system functionalities, and upgrades/maintenance.
• Create a culture of performance excellence for the ~ 15 team members.
מלאה
פורסם לפני 3 שבועות
פורסמה ברשת