ART MEDICAL is a well-funded, medical startup developing cutting-edge technologies for ICU patients. Our smART+™ platform is an intelligent, sensor-based feeding system for critical care patients that aims to prevent life-threatening in-hospital complications such as ventilator-associated pneumonia, malnutrition, and acute kidney injury. With the introduction of Nutrition Management 2.0™ to critical care patient scoring systems, the smART+™ platform monitors analyze and prevents malnutrition and gastric aspiration in real-time. By providing optimal nutritional care and achieving up to 100% feeding efficiency, the smART+™ platform improves the standard of care and helps ICU patients recover faster. Our team growing and we are looking for a talented Application Specialist to join our group as a member, you will take a part in the pilots in Israel and aboard. The job includes a company car. Duties
* Provide technical support and assistance on site and/or through the phone, email, or any other media of communication, as well as advice to Customers using ART MEDICAL products or services.
* Effectively coordinate and schedule installations, onsite support, training, and other field service activities to ensure that Customer’s expectations are met.
* Ensure all Customer Requests and dispatches are well documented, coordinated, prioritized, and organized for review, or follow-up action whenever necessary.
* Work closely with Operations, R&D, and QA/RA to manage Customer’s Requests to closure as fast as possible measuring performances and generating metrics reports.
* Ready to spend long days and nights at the Hospital during the onboarding process including weekends.
* Work in the back office in a “Call Center” mode.
* Provide technical support and assistance on site and/or through the phone, email, or any other media of communication, as well as advice to Customers using ART MEDICAL products or services.
* Effectively coordinate and schedule installations, onsite support, training, and other field service activities to ensure that Customer’s expectations are met.
* Ensure all Customer Requests and dispatches are well documented, coordinated, prioritized, and organized for review, or follow-up action whenever necessary.
* Work closely with Operations, R&D, and QA/RA to manage Customer’s Requests to closure as fast as possible measuring performances and generating metrics reports.
* Ready to spend long days and nights at the Hospital during the onboarding process including weekends.
* Work in the back office in a “Call Center” mode.
Requirements:
* A Bio-engineer degree is a must.
* 0-3 years of experience in Customer Support in the medical field is a significant advantage.
* Self-motivated with strong customer satisfaction and support focus, with good organizational, interpersonal, verbal, and written communication skills.
* Professional appearance and demeanor.
* Must be comfortable working in the ICU Hospital’s area
* Must be able to build strong relationships with Hospital’s staff
* Must be comfortable interacting with Customers and addressing Customer’s needs with a sense of urgency.
* Excellent verbal and written communication skills in English (other languages are an advantage).
* Available to travel 20% aboard and have a valid passport
* A Bio-engineer degree is a must.
* 0-3 years of experience in Customer Support in the medical field is a significant advantage.
* Self-motivated with strong customer satisfaction and support focus, with good organizational, interpersonal, verbal, and written communication skills.
* Professional appearance and demeanor.
* Must be comfortable working in the ICU Hospital’s area
* Must be able to build strong relationships with Hospital’s staff
* Must be comfortable interacting with Customers and addressing Customer’s needs with a sense of urgency.
* Excellent verbal and written communication skills in English (other languages are an advantage).
* Available to travel 20% aboard and have a valid passport
This position is open to all candidates.
