We are an Israeli CRM and Business Tech company undergoing a rapid transition to an AI-first approach across its products, services, and internal processes. We are looking for a hands-on professional who will take ownership of customer-facing AI solutions, become a central point of contact for key customers, and work closely with our product and AI development efforts. This is a cross-functional role with real impact on how the company operates and grows over the coming years. Responsibilities:
* Own and manage ongoing relationships with customers, gradually taking on a central Customer Success role.
* Analyze complex business needs and translate them into CRM and AI-based solutions.
* Define and design AI agents, automated processes, and advanced workflows.
* Lead and support solution implementation with customers, including hands-on involvement when needed.
* Work closely with development and implementation teams.
* Identify problems, propose solutions, and take full ownership from definition through execution.
* Continuously improve internal workflows and delivery processes using AI.
* Own and manage ongoing relationships with customers, gradually taking on a central Customer Success role.
* Analyze complex business needs and translate them into CRM and AI-based solutions.
* Define and design AI agents, automated processes, and advanced workflows.
* Lead and support solution implementation with customers, including hands-on involvement when needed.
* Work closely with development and implementation teams.
* Identify problems, propose solutions, and take full ownership from definition through execution.
* Continuously improve internal workflows and delivery processes using AI.
Requirements:
* Proven experience working with B2B customers (Customer Success, implementation, consulting, or similar roles).
* Strong experience in defining business processes and complex system requirements.
* Deep familiarity with the AI ecosystem (LLMs, agents, automation) – required.
* Strong systems thinking and ability to see the bigger picture.
* Hands-on mindset, high level of autonomy, and strong sense of ownership.
* Excellent communication skills and the ability to lead customer-facing processes.
Nice to have:
* Previous experience with CRM or SaaS products.
* Experience designing or working with AI agents.
* Background in technology consulting or business solutions.
* Vibe Coding skills.
What we offer:
* A key role with real influence on the companys direction.
* Direct collaboration with the CEO and a high-quality core team.
* An opportunity to help shape the next generation of CRM and AI-driven solutions.
* A flexible, non-hierarchical work environment that values initiative and impact.
* Proven experience working with B2B customers (Customer Success, implementation, consulting, or similar roles).
* Strong experience in defining business processes and complex system requirements.
* Deep familiarity with the AI ecosystem (LLMs, agents, automation) – required.
* Strong systems thinking and ability to see the bigger picture.
* Hands-on mindset, high level of autonomy, and strong sense of ownership.
* Excellent communication skills and the ability to lead customer-facing processes.
Nice to have:
* Previous experience with CRM or SaaS products.
* Experience designing or working with AI agents.
* Background in technology consulting or business solutions.
* Vibe Coding skills.
What we offer:
* A key role with real influence on the companys direction.
* Direct collaboration with the CEO and a high-quality core team.
* An opportunity to help shape the next generation of CRM and AI-driven solutions.
* A flexible, non-hierarchical work environment that values initiative and impact.
This position is open to all candidates.
