Own the renewal and expansion motion for a defined book of business, ensuring strong retention and growth outcomes
Serve as the commercial leader for your portfolio, partnering closely with Customer Success to drive adoption, value realization, and long-term customer health
Lead all renewal cycles end-to-end, including: Renewal strategy and timeline, Stakeholder mapping and multi-threading, Commercial negotiation and execution and Procurement and legal coordination.
Identify and drive expansion opportunities across product modules, additional teams, geographies, or use cases
Build and maintain accurate account plans: Document customer goals, success criteria, risks, and renewal paths; Track next steps, owners, and buying process in Salesforce
Maintain a proactive customer engagement cadence
Partner with internal teams (Customer Success, Sales Product, and Leadership) to ensure a seamless customer experience
Forecast renewals and expansion revenue accurately each quarter against plan/budget
Contribute to win/loss and churn analyses and communicate insights to leadership and cross-functional stakeholders
Be the voice of the customer by bringing insights and product ideas back to the team
Support customer advocacy efforts such as case studies, referrals, event participation, and peer networking
Serve as the commercial leader for your portfolio, partnering closely with Customer Success to drive adoption, value realization, and long-term customer health
Lead all renewal cycles end-to-end, including: Renewal strategy and timeline, Stakeholder mapping and multi-threading, Commercial negotiation and execution and Procurement and legal coordination.
Identify and drive expansion opportunities across product modules, additional teams, geographies, or use cases
Build and maintain accurate account plans: Document customer goals, success criteria, risks, and renewal paths; Track next steps, owners, and buying process in Salesforce
Maintain a proactive customer engagement cadence
Partner with internal teams (Customer Success, Sales Product, and Leadership) to ensure a seamless customer experience
Forecast renewals and expansion revenue accurately each quarter against plan/budget
Contribute to win/loss and churn analyses and communicate insights to leadership and cross-functional stakeholders
Be the voice of the customer by bringing insights and product ideas back to the team
Support customer advocacy efforts such as case studies, referrals, event participation, and peer networking
Requirements:
Minimum 4+ years of experience in Account Management, Renewals, Customer Growth, or SaaS Sales (Commercial + Enterprise preferred)
Proven experience owning renewals and expansion in a B2B SaaS environment
Strong operational rigor and Deal Management discipline in Salesforce
Forecasting accuracy: strong understanding of your book of business and ability to forecast/manage this using both insight and data
Demonstrated ability to manage complex renewal cycles and drive expansion through Multi-threading, Negotiation, Executive alignment and Commercial strategy
Ability to work cross-functionally and build strong partnerships with Customer Success
Customer-first mindset with strong business acumen – understands how to connect product value to measurable outcomes
Self-starter who is a manager of one when it comes to executing Quarterly and Annual KPIs set by Leadership
Minimum 4+ years of experience in Account Management, Renewals, Customer Growth, or SaaS Sales (Commercial + Enterprise preferred)
Proven experience owning renewals and expansion in a B2B SaaS environment
Strong operational rigor and Deal Management discipline in Salesforce
Forecasting accuracy: strong understanding of your book of business and ability to forecast/manage this using both insight and data
Demonstrated ability to manage complex renewal cycles and drive expansion through Multi-threading, Negotiation, Executive alignment and Commercial strategy
Ability to work cross-functionally and build strong partnerships with Customer Success
Customer-first mindset with strong business acumen – understands how to connect product value to measurable outcomes
Self-starter who is a manager of one when it comes to executing Quarterly and Annual KPIs set by Leadership
This position is open to all candidates.
