*Produce high-quality documentation: Create comprehensive and user-friendly content, including help site articles, in-app help, standard operating procedures (SOPs), support agent troubleshooters, and canned responses.
*Collaborate with stakeholders: Partner with internal teams to identify documentation needs, ensure accuracy, and improve the User Experience.
*Deliver content under tight deadlines while minimizing the need for revisions.
*Tailor content to different audiences, including technical teams, marketing personnel, and end-users.
*Process content requests: Efficiently manage briefs, define deliverables, and provide accurate effort estimations.
*Collaborate with stakeholders: Partner with internal teams to identify documentation needs, ensure accuracy, and improve the User Experience.
*Deliver content under tight deadlines while minimizing the need for revisions.
*Tailor content to different audiences, including technical teams, marketing personnel, and end-users.
*Process content requests: Efficiently manage briefs, define deliverables, and provide accurate effort estimations.
Requirements:
*Native-level English speaker with impeccable grammar and attention to detail
*Ability to grasp technical concepts and translate them into clear, concise language
*Minimum of 2 years of experience in technical writing, help center writing, product writing, customer support or operations writing
*Flexibility to handle multiple projects simultaneously and a proactive approach to problem-solving
*Native-level English speaker with impeccable grammar and attention to detail
*Ability to grasp technical concepts and translate them into clear, concise language
*Minimum of 2 years of experience in technical writing, help center writing, product writing, customer support or operations writing
*Flexibility to handle multiple projects simultaneously and a proactive approach to problem-solving
This position is open to all candidates.
