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Professional Services focuses on delivering strategic engagements that define groundbreaking opportunities and articulate clear plans for execution of change programs. We rely on our teams expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value.
Our approach considers people, process, and technology and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the platform.

Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?
Role Description
Multi-Cloud Architect is responsible for crafting and implementing solutions that span multiple
clouds, such as Sales Cloud, Service Cloud, Marketing Cloud, and Commerce Cloud. This role emphasizes understanding complex business processes and harmonizing solutions to create a cohesive, efficient system that meets business needs.

A Multi Cloud architect collaborates with our most strategic customers and partners and build valuable relationships both internally and externally. They will have end-to-end functional responsibility for all aspects of the enterprise level solutions implementation (from initial requirements gathering till release).

People in this role are strong presenters and facilitators, acquiring customer acceptance by understanding and delivering the right strategic vision. They are proficient at analyzing issues and obstacles to understand root cause(s), weighing options, choosing appropriate courses of action.

Your Impact
Lead customers on their process, business and technical challenges ensuring balanced, scalable, and standard methodology solutions that meet and exceed customer needs while building sustainable relationships with them and team members
Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects and consultants on the team
Where required, perform hands-on application configuration (clicks not code) to meet customer needs
Occasionally support pre-sales activity to position successful delivery of solutions from a content perspective
Collaborate with strategic customers building valuable relationships both internally and externally.
Assume end-to-end functional responsibility for all aspects of enterprise-level solution implementation, from initial requirements gathering to release.
Lead consultative engagements with sophisticated enterprise customers, partnering with key stakeholders to develop compelling visions and execute strategies.
Provide viable solution options, industry best practices, and formulate and present solutions to different levels of management.
Influence decisions that drive customer success.