We are a leading customer relationship management (CRM) platform that helps
businesses grow and manage their customer relationships in the most efficient and profitable way possible.
Our platform focuses on the clients journey – sales, service, marketing, and project management capabilities.
Our company takes great pride in our work and how our team operates. Our Customer Success team is passionate about maintaining strong relationships with our clients.
We are looking for an exceptional Customer Success lead who will drive continuous improvements to ensure we exceed our customers expectations.
The Role:
Understand the customer journey, from onboarding to churn, while constantly testing and developing ways to improve it.
Lead the vision, design, and execute the customer success and onboarding plans.
Empower customers to reach their goals using our system.
Manage changes in the project scope, identify potential issues, and pivot when necessary.
Leading and growing the CS teamscoaching and mentoring success and supporting
teams, encouraging continued professional learning and skill advancement.
Lead online webinars, training materials, etc, to educate customers on the features of our
product.
businesses grow and manage their customer relationships in the most efficient and profitable way possible.
Our platform focuses on the clients journey – sales, service, marketing, and project management capabilities.
Our company takes great pride in our work and how our team operates. Our Customer Success team is passionate about maintaining strong relationships with our clients.
We are looking for an exceptional Customer Success lead who will drive continuous improvements to ensure we exceed our customers expectations.
The Role:
Understand the customer journey, from onboarding to churn, while constantly testing and developing ways to improve it.
Lead the vision, design, and execute the customer success and onboarding plans.
Empower customers to reach their goals using our system.
Manage changes in the project scope, identify potential issues, and pivot when necessary.
Leading and growing the CS teamscoaching and mentoring success and supporting
teams, encouraging continued professional learning and skill advancement.
Lead online webinars, training materials, etc, to educate customers on the features of our
product.
Requirements:
Your Experience & Skills:
5+ years experience as a Customer Success Manager – facing a senior leadership role.
Experience working with a B2B SaaS company.
Has great technical skills and orientation.
Data driven.
Analytical mindset.
Experience with hiring, onboarding, and training employees.
Creative thinker and great at finding solutions for customer needs.
Positive attitude, great team player, high energy, and a multitasker.
Your Experience & Skills:
5+ years experience as a Customer Success Manager – facing a senior leadership role.
Experience working with a B2B SaaS company.
Has great technical skills and orientation.
Data driven.
Analytical mindset.
Experience with hiring, onboarding, and training employees.
Creative thinker and great at finding solutions for customer needs.
Positive attitude, great team player, high energy, and a multitasker.
This position is open to all candidates.
