Required Business Operations Project Manager
Israel – Raanana
We dont limit our challenges. We challenge our limits. Always. Were ambitious. Were game changers. And we play to win. We set the highest standards and execute beyond them. And if youre like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, whats the role all about?
As an Business Operations Project Manager, you will be part of the Customer Operations Group, responsible for CX ongoing improvement and high standard of processes and methodologies, ensuring customer ongoing improved experience. You will be focused on post sales operations activities and projects, leading the next improvement, which will ensure better performances of business processes and tools. we are looking for innovative, creative, self-motivated person, with amazing relationship skills who will work closely with internal stockholder, management and IT.
How will you make an impact?
Complete accountability and management of global initiatives working closely with business users and IT
Driving for ongoing process improvement, automation and efficiency
Business focal point for process enhancement and system implementations
End-to-end accountability for internal process-change projects, from business requirement definition and planning to successful delivery and implementation
Manages and supports operational issues and questions raised by the business on Support & Cloud processes and systems
Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements
Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion.
Israel – Raanana
We dont limit our challenges. We challenge our limits. Always. Were ambitious. Were game changers. And we play to win. We set the highest standards and execute beyond them. And if youre like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, whats the role all about?
As an Business Operations Project Manager, you will be part of the Customer Operations Group, responsible for CX ongoing improvement and high standard of processes and methodologies, ensuring customer ongoing improved experience. You will be focused on post sales operations activities and projects, leading the next improvement, which will ensure better performances of business processes and tools. we are looking for innovative, creative, self-motivated person, with amazing relationship skills who will work closely with internal stockholder, management and IT.
How will you make an impact?
Complete accountability and management of global initiatives working closely with business users and IT
Driving for ongoing process improvement, automation and efficiency
Business focal point for process enhancement and system implementations
End-to-end accountability for internal process-change projects, from business requirement definition and planning to successful delivery and implementation
Manages and supports operational issues and questions raised by the business on Support & Cloud processes and systems
Perform business analysis and provide guidance on best practices and various approaches as part of the finalized requirements
Work effectively under pressure to meet tight deadlines and goals while keeping momentum needed to drive initiatives to completion.
Requirements:
Have you got what it takes?
A University degree B.Sc in Industrial & Management engineering or similar – Must
MBA – an advantage
At least 5 years of experience as a Project Manager of a global multinational environment in the software industry
Excellent understanding of business processes and technical background and experience
Hands-on experience supporting systems use and operations
Experience working closely with IT
Managerial skills and experience in matrix management
Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution
Successful track record in business analysis, setting priorities, shaping processes, and developing an infrastructure that creates a stronger and more efficient organization
Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders
Hands on experiencing and testing business applications
You will have an advantage if you also have:
Experience in working closely with business applications such as: Service Now and / or Gainsight an advantage
Knowledge of Support & Cloud operations processes and systems an advantage.
Have you got what it takes?
A University degree B.Sc in Industrial & Management engineering or similar – Must
MBA – an advantage
At least 5 years of experience as a Project Manager of a global multinational environment in the software industry
Excellent understanding of business processes and technical background and experience
Hands-on experience supporting systems use and operations
Experience working closely with IT
Managerial skills and experience in matrix management
Strong understanding and experience in organization-wide issues and be able to suggest solutions for resolution
Successful track record in business analysis, setting priorities, shaping processes, and developing an infrastructure that creates a stronger and more efficient organization
Excellent communication and coalition building skills with an ability to balance, negotiate, and work with a variety of internal stakeholders
Hands on experiencing and testing business applications
You will have an advantage if you also have:
Experience in working closely with business applications such as: Service Now and / or Gainsight an advantage
Knowledge of Support & Cloud operations processes and systems an advantage.
This position is open to all candidates.
