We are looking for a Customer Support Engineer.
Responsibilities:
Address and manage customer tickets and inquiries through Zendesk
Learn how to independently troubleshoot and identify root cause of issues
Work closely with our Product and R&D teams in identifying gaps, bugs and product improvements
Know how to work with other teams to independently address tier 1 tickets and when to escalate
Responsibilities:
Address and manage customer tickets and inquiries through Zendesk
Learn how to independently troubleshoot and identify root cause of issues
Work closely with our Product and R&D teams in identifying gaps, bugs and product improvements
Know how to work with other teams to independently address tier 1 tickets and when to escalate
Requirements:
1-2 years of experience in a customer facing technical role
High technical acumen – no need to be a developer but must comfortable around navigating technical landscapes.
Very high level of English, both verbal and written
Experience supporting customers – Excellent communication skills and the ability to put the customer first
Great relationships skills for both customers and internal teams
Ability to work well under pressure
Startup skills and mentality – advantage an excitement of wearing many hats
1-2 years of experience in a customer facing technical role
High technical acumen – no need to be a developer but must comfortable around navigating technical landscapes.
Very high level of English, both verbal and written
Experience supporting customers – Excellent communication skills and the ability to put the customer first
Great relationships skills for both customers and internal teams
Ability to work well under pressure
Startup skills and mentality – advantage an excitement of wearing many hats
This position is open to all candidates.
