what youll do:
Be the customer advocate within the organization – operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers needs internally
Own shared responsibility for customer churn
Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)
Own responsibility for invoice payments, renewals, contractual changes
Collaborate with our sales team to achieve quotas while keeping our clients highly engaged
Identify up-sell opportunities and communicate them to the relevant business line owner
Facilitate and support up-sell processes
Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers
Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Maintain all information on customer activity within the CRM platform
CSM / Client-facing Experience with Enterprise customers
– MUST
Experience in a Global SaaS software organization
– MUST
Knowledge and experience working in the Insurance industry, specifically Pricing an advantage
Ability to work in a multicultural environment
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Strong interpersonal skills, people person
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
Motivation, flexibility, proactiveness, and ability to work independently and as a part of a team.
Fluency in Spanish – an advantage
You'll love it because:
This is an incredibly impactful role in the organization
You will have the opportunity to work in a successful, fast-moving, mission-driven company
You will have autonomy and growth opportunities
You will collaborate with other creative and enthusiastic team members
Earnix has competitive benefits with an all-for-one mentality
