– Managing the end-to-end life cycle – receiving, planning, shipping, etc.
– Coordination and cooperation of returns, exchanges and repairs with internal departments
(QA, production, labs, procurement) suppliers and manufacturers.
– Supervise the development, implementation and evaluation of service delivery strategies in accordance with the goals and objectives of the organization.
– Managing and allocating resources in support of various service departments,
Meeting financial goals in fact.
– Lead, mentor and develop a high performing service team that fosters a culture of
Excellence, responsibility and continuous improvement.
– Establish and maintain strong relationships with key stakeholders, including customers,
partners and suppliers.
– Compliance with regulatory requirements and industry standards, while maintaining the organization's image.
– Coordination and cooperation of returns, exchanges and repairs with internal departments
(QA, production, labs, procurement) suppliers and manufacturers.
– Supervise the development, implementation and evaluation of service delivery strategies in accordance with the goals and objectives of the organization.
– Managing and allocating resources in support of various service departments,
Meeting financial goals in fact.
– Lead, mentor and develop a high performing service team that fosters a culture of
Excellence, responsibility and continuous improvement.
– Establish and maintain strong relationships with key stakeholders, including customers,
partners and suppliers.
– Compliance with regulatory requirements and industry standards, while maintaining the organization's image.
Requirements:
– Bachelor's degree in business administration/ industrial engineering and management or a related field
4 years experience in managing customer service / customer success experience from a global technology company
– Experience in ERP information systems
– Languages: English at a high level
– Excel at a high level
– Bachelor's degree in business administration/ industrial engineering and management or a related field
4 years experience in managing customer service / customer success experience from a global technology company
– Experience in ERP information systems
– Languages: English at a high level
– Excel at a high level
This position is open to all candidates.
