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Required Site Reliability Engineer
We work in a flexible, hybrid model, so you can choose the home-office balance that works best for you.
Responsibilities:
Monitor, manage and operate our cloud service. Scale our service with required monitoring and alerting capabilities, and develop incident management, and security and compliance activities/processes.
Work closely with R&D to make sure new features are reliable, easily deployable, and support the requirements of the service in terms of scale and security.
Establish a regular operational feedback cycle into our engineering teams
Manage the Service Operations team to operate with a culture of business and customer-centricity by maintaining our SLA for each service, including incident response, problem management, and service upgrades.
Develop and drive, as the primary owner, the communication strategy for internal and external stakeholders (including customers) to convey service health, tracking against SLAs, current and historical incidents, upcoming events, or upgrades.
Ensure all technical procedures are documented, reviewed, and updated and actively contribute to the maintenance of operational standards & policies.
Collaborate with the Support team to understand and improve user experience, performance, incident response, and the serviceability of our offerings.
Collaborate with the internal R&D team to automate infrastructure services and system administration tasks wherever possible and implement a monitoring strategy to provide rapid feedback and diagnostics in the event of a service disruption.
Create relationships with other departments, including Marketing, Product Management, Engineering, and Customer Success, to make sure we provide services with high availability and superior performance for all our customers.