We are looking for a ServiceOps Engineer.
What You'll Do:
Communicate with a customer in e-mails, JIRA items, and conference calls.
Provide Tier 3/4 services for internal and external entities, provide high level of support to meet the customer SLA, and minimize escalations to R&D.
Interface with various Departments, R&D and Customer Support groups to address product issues in complex environments.
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams.
Prioritize, monitor, and be responsible for the progress of all problems reported.
Manage critical escalations during on and off hours.
What You'll Do:
Communicate with a customer in e-mails, JIRA items, and conference calls.
Provide Tier 3/4 services for internal and external entities, provide high level of support to meet the customer SLA, and minimize escalations to R&D.
Interface with various Departments, R&D and Customer Support groups to address product issues in complex environments.
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams.
Prioritize, monitor, and be responsible for the progress of all problems reported.
Manage critical escalations during on and off hours.
Requirements:
What We're Looking For:
Excellent verbal and written communication skills in English Must.
Proven ability to troubleshoot and resolve technical issues in a creative, customer-oriented and results-driven mindset Must.
Strong understanding of web and web-related technologies and Client/Server applications An advantage.
Previous experience in SQL An advantage.
2+ years of relevant experience in a customer-focused position involving technical knowledge An advantage.
Experience with Web debugging tools An advantage.
Service Oriented and good communication and interpersonal skills.
Fast & self-learner, hardworking, team player, organized and responsible, dynamic, motivated, and independent.
Bachelors degree in computer science / software engineering (or similar) An advantage.
24/7 availability in case of critical issues (on-call duty).
What We're Looking For:
Excellent verbal and written communication skills in English Must.
Proven ability to troubleshoot and resolve technical issues in a creative, customer-oriented and results-driven mindset Must.
Strong understanding of web and web-related technologies and Client/Server applications An advantage.
Previous experience in SQL An advantage.
2+ years of relevant experience in a customer-focused position involving technical knowledge An advantage.
Experience with Web debugging tools An advantage.
Service Oriented and good communication and interpersonal skills.
Fast & self-learner, hardworking, team player, organized and responsible, dynamic, motivated, and independent.
Bachelors degree in computer science / software engineering (or similar) An advantage.
24/7 availability in case of critical issues (on-call duty).
This position is open to all candidates.
