* Operate the monitoring systems, ensuring the stability of the various environments
* Manage event life cycles: track each event from start to finish, notify relevant people as required, and update related incidents accordingly
* Perform Tier 1.5 operations when needed to try and resolve incidents as soon as possible
* Assist in developing monitoring-event knowledge management by documenting helpful information about events and incidents you encounter
* Assess and prioritize faults and respond or escalate accordingly
* Collaborate closely with engineering teams
Work from the Jerusalem office:
Flexible hybrid work mode of 3 days a week in office Join us in Jerusalem’s high-tech park in Har Hotzvim, where fresh air and green landscapes surround our Cross River offices, designed for optimal comfort and productivity. Enjoy thoughtfully designed meeting rooms, cozy lounge areas, and a fully equipped kitchen. With our flexible hybrid model, including three days a week in the office, you can balance work and personal life with ease. We’re committed to your professional growth, offering continuous learning opportunities, mentorship programs, and a dynamic environment that fosters innovation and career advancement. Become part of a team that values your contributions and supports your well-being.
Why Join us:
Cross River Technologies develops software infrastructure for the fintech industry. Providing innovative technological solutions for various financial services, including payments, credit cards, and loans. Globally, Cross River has 900 employees, 170 of whom are based in the R&D center at the Jerusalem offices. We offer a wide range of wellness benefits including ongoing learning and development opportunities; monthly wellness reimbursement; volunteering opportunities; charitable donation matching; Keren Hishtalmut on full salary; private health and dental insurance; advanced study fund and various company events. We place a strong emphasis on employee satisfaction and growth.
You have
* minimum 2 years' experience working in NOC
* Excellent communication, fluent in both English and Hebrew Must
* Experience in coding with Python and PowerShell – Must
* Ability to work under pressure and meeting regulatory deadlines – Must
* Basic knowledge of SQL, networki