משרות תוצאות חיפוש מתאימות לבקשתך:

How you’ll spend your day
•    Perform initial problem determination (level 1) in support of scope of services with related hardware, software and services support.
•    Provide in-scope technical advice and guidance, trouble shoot end users queries / issues and advise potential resolutions within specified KPIs and metrics.
•    Handle service entitlement failures associated with requests for in-scope services.
•    Assign records to other support groups, as and when required.
•    Act as service desk's advocate when dealing with other support / resolver groups.
•    Initiate the service outage procedure, update VRU status messages with outage information, as required.
Your experience and qualifications
•    2+ years' experience as a technical service desk agent
•    Worked as part of 7/24/365 global operations teams
•    Excellent logical reasoning, troubleshooting and problem determination skills 
•    Strong communication (verbal and written) skills
•    Knowledge and experience with Remote takeover tools