the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more,transforming the hospitality industry with innovative solutions.
Today, has 15 offices and 700+ team members across the globe.
API Support engineer's responsibilities include resolving customer queries, recommending solutions, and working with API to complete client requests.
Responsibilities
Solve technical questions related to APIs, webhooks, third-party integrations, and new feature complexities.
Perform API tasks requested by external and internal users.
Develop and maintain tools that help deflect tickets and reduce handling time for both the API team and the greater CX team.
Participate in client/prospect calls to provide professional guidance on utilizing API and its best practices.
Escalate, consult, and advocate for the clients standpoint across Product/R&D teams.
Requirements:
2+ years prior experience providing advance tech support or 1+ year as a developer within a product tech company
Experience with Postman, Chrome DevTools, or any equivalent tool.
Native or near-native English speaker.
Ability to verbally communicate with clients, explaining technical issues to developers and non-technical people.
Knowledge and experience with REST APIs.
Experience with MongoDB/SQL databases or any equivalent.
Working with ticketing systems – nice to have
Strong attention to detail.
Excellent interpersonal skills.
2+ years prior experience providing advance tech support or 1+ year as a developer within a product tech company
Experience with Postman, Chrome DevTools, or any equivalent tool.
Native or near-native English speaker.
Ability to verbally communicate with clients, explaining technical issues to developers and non-technical people.
Knowledge and experience with REST APIs.
Experience with MongoDB/SQL databases or any equivalent.
Working with ticketing systems – nice to have
Strong attention to detail.
Excellent interpersonal skills.
This position is open to all candidates.
