* Working at the direction of the Admissions Supervisor, the Admissions Shift Lead's goal is delivering unique, memorable, and rewarding experiences to all our guests.
* Leads by example. Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure secondary spend targets are achieved.
* Recommends short-term and long-term changes through feedback, daily reports and proposals.
* Work with the Admissions Supervisor to develop staff incentives to increase individual motivation and promote teamwork.
* Monitor performance in achieving Key Performance Indicators (KPI) and Mystery Visit targets.
* Assist with the training and supervising of team members. Ensure all team members are trained in resolving guest concerns, up selling, and providing accurate attraction information.
* Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Values at every opportunity.
* Ensure all areas of Admissions, including lobby, guest restroom, and point of sale, are ready for attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
* Fill the role of manager on duty for entire facility when assigned.
* Leads by example. Coaches and motivates staff to provide best possible guest experience, to maximize sales opportunities and to ensure secondary spend targets are achieved.
* Recommends short-term and long-term changes through feedback, daily reports and proposals.
* Work with the Admissions Supervisor to develop staff incentives to increase individual motivation and promote teamwork.
* Monitor performance in achieving Key Performance Indicators (KPI) and Mystery Visit targets.
* Assist with the training and supervising of team members. Ensure all team members are trained in resolving guest concerns, up selling, and providing accurate attraction information.
* Adopts an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Values at every opportunity.
* Ensure all areas of Admissions, including lobby, guest restroom, and point of sale, are ready for attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
* Fill the role of manager on duty for entire facility when assigned.
Requirements:
* 1-2 years supervisory or lead experience in the service or entertainment industry preferred.
* A natural team leader with a confident, assertive but approachable personality.
* Fun, dynamic, and friendly personality.
* POS experience.
* Excellent communication, listening, and motivational skills.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Desire to work in fast-paced environments.
* Open Availability required
* 1-2 years supervisory or lead experience in the service or entertainment industry preferred.
* A natural team leader with a confident, assertive but approachable personality.
* Fun, dynamic, and friendly personality.
* POS experience.
* Excellent communication, listening, and motivational skills.
* Proven ability to work on multiple projects simultaneously and multi-task as necessary.
* Desire to work in fast-paced environments.
* Open Availability required
This position is open to all candidates.
