The ability to understand our customers' industry and business, providing
solutions and strategic plans accordingly – especially working with tech companies in the US, Canadian and Israeli markets.
The ability to communicate & present work plans, Business reviews, road maps and use cases.
Performing needs mapping & goal setting with different stakeholders across the organization, including C-levels. Creating a professional strategic plan and execution for each customer: Business pains, KPIs, processes, timeline & call to action.
Mapping of every organization structure, the internal political structure of budgets., and decision-makers.
Reach out methodologies- Ability to reach each stakeholder- when you dont have an intro.
Demonstrate and present a unique value proposition clearly, ROI-oriented- according to the listener.
Actively ensuring your book of customers reaches success and feel in success, by conducting professional QBRs based on business ROIs.
Ability to forecast & identify churn and upgrade opportunities for your account base.
Managing upsells & renewals with the account manager- Reach quarterly KPIs.
2+ years of experience as a Customer success manager or Account manager roles, leading and engaging with customers and/or partners.
Experience in planning & managing renewals upsells & cross-sell.
Ability to develop long-term strategic relationships based on trustworthiness with leading clients across industries.
Demonstrate excellent customer service skills with all levels of a client organization.
Excellent time management skills, goal-driven, and a great team player
Solid technical understanding for guiding customers through workflow procedures and issues
Excellent strategic planning and thinking skills
Languages – a big advantage
