Collaborating with the team members to establish and nurture strong client relationships, understanding their unique needs and objectives, and addressing escalations with internal teams to ensure SLAs are met.
Identifying cross-selling and upselling opportunities within client accounts, and developing and executing amendments to support new solutions for driving revenue growth.
Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand client's business needs and future.
Strive to achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary.
Optimize client interactions and sales strategies by utilizing playbooks and processes. Provide valuable feedback and suggestions for process improvements based on real-world client experiences.
Manage Key accounts and handle C level meetings.
3-5 years experience in a team lead role
5-8 years' experience in account management or sales.
Excellent interpersonal and communication skills.
Strong analytical and problem-solving abilities.
Knowledge of the payments and Fintech industries.- big advantage
Proficiency with CRM software and project management tools.
Client-focused with a passion for outstanding service.
Strong organizational and time management skills.
Collaborative team player adaptable to a fast-paced environment.
