Our company's vision is to transform lives with trusted financial services that transcend borders.
Since 2011, we have been tirelessly delivering on our promises to people who send money around the world.
Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home.
Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
The team in Israel pushes forward and aims for the stars.
We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.
We are looking for a customer support representative who is a highly motivated, talented team member to join our growing team.
If you are a people person, enjoy assisting others, and looking for an opportunity to grow in an amazing company, your place is with us!
You Will:
Working Sunday – Saturday, 08:00-17:00, 5 days a week.
Hybrid work environment – both home and office.
Interact with customers & provide exceptional customer service experience.
Multitask between different communication channels Calls, Chats & Emails.
Provide answers by identifying problems, researching, and guiding the customer through the correct steps.
Coordinate with management team members to resolve escalated clients and/or customer issues.
Improve customer experience, encourage organic growth & creating engagement.
Promote thecompany Cultural Values through both behavior and attitude, including being an advocate for team members.
Job number- R_101873.
Since 2011, we have been tirelessly delivering on our promises to people who send money around the world.
Today, we are reimagining global financial services and building products that extend beyond traditional barriers to give customers access to more of the services they need, no matter where they call home.
Join over 2,700 employees worldwide who are growing their careers with purpose and connection with our customers while having a positive impact on millions of people around the globe.
The team in Israel pushes forward and aims for the stars.
We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.
We are looking for a customer support representative who is a highly motivated, talented team member to join our growing team.
If you are a people person, enjoy assisting others, and looking for an opportunity to grow in an amazing company, your place is with us!
You Will:
Working Sunday – Saturday, 08:00-17:00, 5 days a week.
Hybrid work environment – both home and office.
Interact with customers & provide exceptional customer service experience.
Multitask between different communication channels Calls, Chats & Emails.
Provide answers by identifying problems, researching, and guiding the customer through the correct steps.
Coordinate with management team members to resolve escalated clients and/or customer issues.
Improve customer experience, encourage organic growth & creating engagement.
Promote thecompany Cultural Values through both behavior and attitude, including being an advocate for team members.
Job number- R_101873.
Requirements:
Excellent written and verbal communication skills in English & Hindi Mandatory.
Hebrew speaker Advantage.
Experience in customer support.
Excellent communication between both customers & within company departments.
Experience in the Payments and Banking industry Advantage.
Ability to work independently and under pressure.
Proven ability to work in fast-paced dynamic environments & to multi-task.
Proficient in all MS Office products.
Service-oriented person.
Excellent written and verbal communication skills in English & Hindi Mandatory.
Hebrew speaker Advantage.
Experience in customer support.
Excellent communication between both customers & within company departments.
Experience in the Payments and Banking industry Advantage.
Ability to work independently and under pressure.
Proven ability to work in fast-paced dynamic environments & to multi-task.
Proficient in all MS Office products.
Service-oriented person.
This position is open to all candidates.
