Were looking for an experienced Technical Support Engineer with a creative mind and extraordinary investigation skills to join our team. The team aims at providing immediate, high-quality analysis and technical solutions to any issues rising directly from our live systems.
Responsibilities:
Lead live and ongoing escalations while owning all the technical and analytical aspects of the issues
Investigate and identify patterns that are causing issues in the system by analyzing data sets, reading system logs, using dashboards, and debugging tools
Take part and lead processes that will improve production functionality and prevent future problems
Participate in technical A/B tests
Define and create alerts, visualizations, and tools to improve our response time to production issues
Collaborate with the R&D, Business, CRM, and Product teams.
Responsibilities:
Lead live and ongoing escalations while owning all the technical and analytical aspects of the issues
Investigate and identify patterns that are causing issues in the system by analyzing data sets, reading system logs, using dashboards, and debugging tools
Take part and lead processes that will improve production functionality and prevent future problems
Participate in technical A/B tests
Define and create alerts, visualizations, and tools to improve our response time to production issues
Collaborate with the R&D, Business, CRM, and Product teams.
Requirements:
2+ years of experience in Technical Support or Data Analysis roles
Strong SQL with experience in querying large, complex data sets
Excellent problem-solving and root cause analysis skills
Multi-tasker, self-learner, proactive and a team player
Ability to comply with tight deadlines and self-prioritize
English – excellent written and verbal communication skills
An Advantage:
BSc in Computer science, Statistics, Information Sciences, Industrial Engineering or equivalent
Experience with system log analysis and REST APIs
Experience in programming (JS, Python, Nodejs).
2+ years of experience in Technical Support or Data Analysis roles
Strong SQL with experience in querying large, complex data sets
Excellent problem-solving and root cause analysis skills
Multi-tasker, self-learner, proactive and a team player
Ability to comply with tight deadlines and self-prioritize
English – excellent written and verbal communication skills
An Advantage:
BSc in Computer science, Statistics, Information Sciences, Industrial Engineering or equivalent
Experience with system log analysis and REST APIs
Experience in programming (JS, Python, Nodejs).
This position is open to all candidates.
