We are looking for a Customer Success Manager.
As a Customer Success Manager, you will own all technical and commercial aspects of the customer lifecycle for our strategic customers. You will lead customers through their onboarding and implementation, collaborate with key stakeholders on complex projects, and identify expansion opportunities.
Responsibilities:
Become an expert on our solutions.
Build strong relationships with our clients to understand their needs and ensure their success with our technology.
Serve as the main point of contact and liaison between clients and the rest of the team
Leverage data and expertise, to develop a strategy for your book of business that delivers impact for our customers.
Build, own, and execute client success and engagement plans
Navigate client organizations to uncover additional opportunities for partnerships.
Represent voice of the customer and influence product development roadmap.
As a Customer Success Manager, you will own all technical and commercial aspects of the customer lifecycle for our strategic customers. You will lead customers through their onboarding and implementation, collaborate with key stakeholders on complex projects, and identify expansion opportunities.
Responsibilities:
Become an expert on our solutions.
Build strong relationships with our clients to understand their needs and ensure their success with our technology.
Serve as the main point of contact and liaison between clients and the rest of the team
Leverage data and expertise, to develop a strategy for your book of business that delivers impact for our customers.
Build, own, and execute client success and engagement plans
Navigate client organizations to uncover additional opportunities for partnerships.
Represent voice of the customer and influence product development roadmap.
Requirements:
3+ years of experience in Customer Success, Account Management, TAM, Technical CSM, or similar post-sales roles.
Experience managing a mixed book, consisting of both enterprise and mid-market customers.
Experience driving expansion and renewal opportunities.
Success in managing customers deploying complex technical products.
Excellent planning and analytical skills to carry out and measure customer initiatives.
Deep understanding of data science/analytics and AI/ML space.
Track record of overachieving revenue growth and retention goals.
3+ years of experience in Customer Success, Account Management, TAM, Technical CSM, or similar post-sales roles.
Experience managing a mixed book, consisting of both enterprise and mid-market customers.
Experience driving expansion and renewal opportunities.
Success in managing customers deploying complex technical products.
Excellent planning and analytical skills to carry out and measure customer initiatives.
Deep understanding of data science/analytics and AI/ML space.
Track record of overachieving revenue growth and retention goals.
This position is open to all candidates.
