In this role, your responsibilities will Include, but wont be limited to:
Front Desk Management:
– Cover the front desk during the buildings set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar.
– Greet members and guests with a warm and welcoming demeanor.
– Ensure all visiting guests are in accordance with our guest policy by ensuring all guests properly sign-in via Welkio iPad.
– Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community is known for.
– Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
– Ensure building Specific forms are up to date including pet forms, filming requests, bike room requests, etc.
– Keep the front desk clean and organized.
– Notify members of any food deliveries and couriers.
– Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc.
Events and Membership Engagement:
– Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact to the appropriate event team.
– Consistently celebrate members successes and milestones through gifts and notes.
– Distribute all necessary info to promote the event including posting of weekly events posters and individual event posters.
– Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc).
– Input notes into Spacestation or equivalent system about Members.
– Identify and execute opportunities to connect members with each other.
– Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.
– Be active on the member network to engage members.
– Know and explain policies and procedures and communicate, inform, and update members on building issues.
– Write and send broadcasts relating to building updates.
– Customer service and/or sales experience a plus.
– Strong verbal and written communication skills in Hebrew and English required
– Exceptional organizational and multitasking skills.
– Ability to remain positive in a high pressure environment and embrace constant challenges with a can do attitude.
– Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy.
– Passion for entrepreneurial communities.
