In this role you will be responsible for leading initiatives focused on defining the product strategy and vision, product design and development, process improvement and increasing Customer satisfaction.
This involves identifying Customer needs and business opportunities and taking them through to implementation by collaborating with the business and engineering teams .
WHAT YOU WILL BE DOING:
Working with other key members of the leadership team, youll help turn the company vision and mission into reality through researching, ideating, implementing, launching, and iterating on new and existing products.
Constantly iterating, solving problems, and working to help improve the traveller experience.
Defining the product roadmap and strategy, based on market research and input from key stakeholders.
Gathering and analyzing feedback from customers and other stakeholders to identify opportunities for product improvement.
Integrating usability studies, research, and market analysis into product requirements to enhance Customer satisfaction.
Building a culture of product enthusiasts and providing vision and direction to an agile team.
Working with engineering and design teams to plan and execute development projects, and to ensure that products are delivered on time and within budget.
Ideating and working with the UX team to design new products and features that will influence millions of travellers around the world.
Developing and maintaining relationships with key partners and vendors, to ensure that the company has access to the necessary resources and technologies to develop its products.
Collaborating with marketing and sales teams to develop product marketing and sales materials, and to support product launches and other marketing initiatives.
Analyzing data and understanding user behaviour and market needs for using data and analytics (informing and driving key decisions with data-informed insights and research).
Partner cross-functionally with other product managers, marketing, engineering and commercial teams to understand their questions and challenges in order to expand our product portfolio.
Develop and track progress against a product roadmap to build data-driven capabilities over time (including the definition and tracking of key performance indicators).
Provide guidance to engineering teams by providing product requirements, as well as clarifying customer goals and business priorities to ensure they focus on our highest-impact projects.
Support the deployment of analytics projects and data-driven product features
Partner with engineering and IT teams to align on data architecture, tools and technologies.
5 to 7 years of proven success in a product management role, with experience in product design with user interfaces, wireframes, and mock-ups, especially in high-growth environments within categories like e-commerce, travel, and customer loyalty.
3 to 5 years of travel and/or gaming industry experience, ideally working directly with the hospitality industry.
Bachelors degree in Industrial Engineering, Business, Computer Science, Information Technology, or related field.
2+ years of experience building mobile app solutions on either Web, iOS and/or Android in the consumer space.
Passion for being innovative and driving Customer-centered experiences, attention to detail in content, usability, and design.
Track record of building and launching innovative customer-facing features that drive growth, reduce customer pain points and improve retention, with profound experience in UX-driven products and user A/B testing.
Strong creative skills that go beyond iterative or obvious improvements to test experimental product features.
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