Senior CSM Role and Responsibilities
At our companty we are passionate about bringing our innovative and content interactive platform to partners who seek to transform their users experience to smart revenues, and we are hiring a Programmatic CSM for our TLV Office.
What are some of the things you do on a day-to-day basis?
* Manage a book of business of programmatic publishers understand client strategic objectives & KPIs in order to be able to intelligently identify and execute opportunities, effectively upsell and grow the overall partnership
* Monitor, troubleshoot and optimize performance for different types of client integrations
* Use data analytics tools & dashboards on a daily basis to draw business conclusions and identify opportunities for growth
* Routinely meet & have weekly calls with your clients to share insights & potential initiatives and review overall performance, backed by data.
* Successfully create close relationships with key people in your book-of-business, to strengthen partnerships with clients and influence their business strategy & decision making
* Develop and execute long-term account plans and conduct QBR (quarterly business review) meetings with strategic clients
* Work very closely with Product Management to increase client engagement by building new features / improving products based on client feedback, as well as troubling technical issues.
At our companty we are passionate about bringing our innovative and content interactive platform to partners who seek to transform their users experience to smart revenues, and we are hiring a Programmatic CSM for our TLV Office.
What are some of the things you do on a day-to-day basis?
* Manage a book of business of programmatic publishers understand client strategic objectives & KPIs in order to be able to intelligently identify and execute opportunities, effectively upsell and grow the overall partnership
* Monitor, troubleshoot and optimize performance for different types of client integrations
* Use data analytics tools & dashboards on a daily basis to draw business conclusions and identify opportunities for growth
* Routinely meet & have weekly calls with your clients to share insights & potential initiatives and review overall performance, backed by data.
* Successfully create close relationships with key people in your book-of-business, to strengthen partnerships with clients and influence their business strategy & decision making
* Develop and execute long-term account plans and conduct QBR (quarterly business review) meetings with strategic clients
* Work very closely with Product Management to increase client engagement by building new features / improving products based on client feedback, as well as troubling technical issues.
Requirements:
* 4-6 years of professional experience in a B2B client-facing role in the online media / performance marketing space
* Ability to provide world-class client service while keeping a focus on growing revenues
* Strong analytical skills proficient in working with Excel advanced functions. Familiarity with BI platforms such as Power BI / Tableau / Looker an advantage.
* Love for data -driven decision making ability to monitor, A/B TEST and identify trends in data to generate action items and insights
* Fluency in English is required to succeed in this role
* You are highly motivated, super proactive and dedicated person
* You are a natural collaborator, able to work with multiple teams to reach a common goal
* You are a quick learner with great attention to details and multi-tasking capabilities
It Would Be Great If You Also Have?
* Experience working with programmatic platforms (SSPs & DSPs) on different types of integrations, Ads.txt, Native mobile SDK.
* Experience working with programmatic platforms (Google, Demand Mangner)
* A love for the challenge of upselling and relationship building with large B2B clients
* 4-6 years of professional experience in a B2B client-facing role in the online media / performance marketing space
* Ability to provide world-class client service while keeping a focus on growing revenues
* Strong analytical skills proficient in working with Excel advanced functions. Familiarity with BI platforms such as Power BI / Tableau / Looker an advantage.
* Love for data -driven decision making ability to monitor, A/B TEST and identify trends in data to generate action items and insights
* Fluency in English is required to succeed in this role
* You are highly motivated, super proactive and dedicated person
* You are a natural collaborator, able to work with multiple teams to reach a common goal
* You are a quick learner with great attention to details and multi-tasking capabilities
It Would Be Great If You Also Have?
* Experience working with programmatic platforms (SSPs & DSPs) on different types of integrations, Ads.txt, Native mobile SDK.
* Experience working with programmatic platforms (Google, Demand Mangner)
* A love for the challenge of upselling and relationship building with large B2B clients
This position is open to all candidates.
