A payment gateway technology hub, serving as a one-stop-shop for online businesses, enabling them to accept payments from anyone, anywhere. We are connected to over 1000 financial institutions worldwide, allowing us to centralize a range of global and local payment methods, on one payment page.
About the opportunity:
Our Support Team is looking for a Support Representative who is passionate about addressing and solving customer issues, to join us in our Tel Aviv headquarters. This is a great opportunity to join a growing Support Team in the FinTech industry.
If you are someone who thrives in a fresh, fun, and dynamic team environment, looking to grow in a long-term position – this could be the role for you!
What you will do:
Address and solve customer issues through email, Slack, and Skype
Cooperate with other online platform representatives
Help customers with API integration to our gateway
Build and maintain the transaction process
Identify and document bugs and features
Handle correspondence with merchants and various third parties
Manual QA of integrations with our partners
About the opportunity:
Our Support Team is looking for a Support Representative who is passionate about addressing and solving customer issues, to join us in our Tel Aviv headquarters. This is a great opportunity to join a growing Support Team in the FinTech industry.
If you are someone who thrives in a fresh, fun, and dynamic team environment, looking to grow in a long-term position – this could be the role for you!
What you will do:
Address and solve customer issues through email, Slack, and Skype
Cooperate with other online platform representatives
Help customers with API integration to our gateway
Build and maintain the transaction process
Identify and document bugs and features
Handle correspondence with merchants and various third parties
Manual QA of integrations with our partners
Requirements:
A Must: Native speakers of Chinese/Hindu/Malay/Indonesian/Japanese/Korean/Turkish/Thai/Vietnamese/Tagalog/Urdu/French/Spanish/Greek
Availability to work during weekends/holidays- a must!
Experience in technical/customer support.
Strong organizational, analytical, written, and verbal communication skills.
Passion for troubleshooting and constant self-learning.
Superb attention to detail.
Ability to quickly learn and adapt to new features and innovations.
A Must: Native speakers of Chinese/Hindu/Malay/Indonesian/Japanese/Korean/Turkish/Thai/Vietnamese/Tagalog/Urdu/French/Spanish/Greek
Availability to work during weekends/holidays- a must!
Experience in technical/customer support.
Strong organizational, analytical, written, and verbal communication skills.
Passion for troubleshooting and constant self-learning.
Superb attention to detail.
Ability to quickly learn and adapt to new features and innovations.
This position is open to all candidates.
