We are seeking an Application Help Desk Team Leader to join our MIS team.
Key Responsibilities
Handle all type of first level issues related to the applications and solve them in collaboration with QA/development teams and external vendors.
Learn new features and modules while being released and spread the knowledge to Admins and users.
Be responsible for user profiling management, on/off boarding for all MIS corporate applications, including working with app. owners, developers, and budget owners.
Maintain permissions matrix and provide first-level support for MIS applications.
Employees management, including weekly team meeting and 1:1s, developing and performance review.
Adhere to service KPIs: monitor and coach your emp. to improve the service experience.
Work with audit vendors on a yearly basis to improve the process and provide evidence on current processes (i.e. sox, SOC-1).
Lead the team day to day operation, know the business and provide the best internal support to checkpoint including hand on support.
Manage new employees on boarding IL, EMEA, and APAC, including preparation, orientation training, and follow-up.
Lead innovation and automation efforts to reduce manual handling and prevent incidents and requests.
Key Responsibilities
Handle all type of first level issues related to the applications and solve them in collaboration with QA/development teams and external vendors.
Learn new features and modules while being released and spread the knowledge to Admins and users.
Be responsible for user profiling management, on/off boarding for all MIS corporate applications, including working with app. owners, developers, and budget owners.
Maintain permissions matrix and provide first-level support for MIS applications.
Employees management, including weekly team meeting and 1:1s, developing and performance review.
Adhere to service KPIs: monitor and coach your emp. to improve the service experience.
Work with audit vendors on a yearly basis to improve the process and provide evidence on current processes (i.e. sox, SOC-1).
Lead the team day to day operation, know the business and provide the best internal support to checkpoint including hand on support.
Manage new employees on boarding IL, EMEA, and APAC, including preparation, orientation training, and follow-up.
Lead innovation and automation efforts to reduce manual handling and prevent incidents and requests.
Requirements:
Previous experience in managing employees.
Strong services orientation skills.
Highly communicative and a team player.
Self-learning abilities.
Administrative experience with third-party apps and internal apps.
Experience with supporting information systems is a must.
Experience in IT audits an advantage.
Analytical mindset and skills – advantage.
Proficiency in Jira, Salesforce, SAP, and M.S. 365 administration.
Fluent in English.
BA in Information Systems Engineering/Computer Science is advantageous – advantage.
Previous experience in managing employees.
Strong services orientation skills.
Highly communicative and a team player.
Self-learning abilities.
Administrative experience with third-party apps and internal apps.
Experience with supporting information systems is a must.
Experience in IT audits an advantage.
Analytical mindset and skills – advantage.
Proficiency in Jira, Salesforce, SAP, and M.S. 365 administration.
Fluent in English.
BA in Information Systems Engineering/Computer Science is advantageous – advantage.
This position is open to all candidates.
