As a Technical Support Engineer , you will report to the Sr. Director of Field Engineering. You will play a central role in the Field Engineering team. You will have highly technical peers across all time zones who work collaboratively with you to solve customer problems and share their experiences to achieve the maximum value from our solution.
What youll do:
Engage with customers to ensure their success in their automation journey leverage of the solution (Solution Adaption).
Support customers with their technical needs and queries.
Represent in events and conferences.
Influence the features and roadmap of solution based on customer needs.
Keep current with the latest technology trends related to the Security and Security Automation landscape.
Requirements:
5 years experience in technical support or equivalent position.
Proven experience in security, automation, scripting, and API knowledge.
Ability to deliver world-class support and training experience.
Excellent English proficiency is a must
Customer service oriented and can do attitude with an uncompromising will to learn.
ability to adapt in a fast-paced environment.
Experience in operations, cloud service environments, or professional services.
5 years experience in technical support or equivalent position.
Proven experience in security, automation, scripting, and API knowledge.
Ability to deliver world-class support and training experience.
Excellent English proficiency is a must
Customer service oriented and can do attitude with an uncompromising will to learn.
ability to adapt in a fast-paced environment.
Experience in operations, cloud service environments, or professional services.
This position is open to all candidates.
