We are looking for a Technical Support Engineer who can ensure customer satisfaction by providing a prompt and comprehensive resolution of highly technical issues.
The expectation of the position is to understand the suite of by software offerings in a deep and technical way in order to provide the customer with the technically correct answers that will allow them to effectively use the DY platform on their website.
As this role is the heartbeat of the organization, our Technical Support Engineers must have impeccable communication skills, the ability to think creatively on their feet, and articulate technical solutions efficiently to a number of stakeholders. As our product offerings continue to expand, it is also critical that we have team members who are curious by nature and an innate love of learning new technical solutions.
Role
Take ownership and resolve complex technical issues with high customer satisfaction, this includes analyzing big data using our tools, debugging websites using chrome dev tools.
Conduct screen share sessions with our top enterprise brands
Be able to multitask and prioritize incoming tickets both via our chat and support portal.
Participate, and eventually lead, in the support organizations internal initiatives.
The expectation of the position is to understand the suite of by software offerings in a deep and technical way in order to provide the customer with the technically correct answers that will allow them to effectively use the DY platform on their website.
As this role is the heartbeat of the organization, our Technical Support Engineers must have impeccable communication skills, the ability to think creatively on their feet, and articulate technical solutions efficiently to a number of stakeholders. As our product offerings continue to expand, it is also critical that we have team members who are curious by nature and an innate love of learning new technical solutions.
Role
Take ownership and resolve complex technical issues with high customer satisfaction, this includes analyzing big data using our tools, debugging websites using chrome dev tools.
Conduct screen share sessions with our top enterprise brands
Be able to multitask and prioritize incoming tickets both via our chat and support portal.
Participate, and eventually lead, in the support organizations internal initiatives.
Requirements:
Excellent verbal and written communication skills in English, any other languages considered as an advantage
Hands on – Experience working with HTML / CSS / JavaScript
Strong understanding of DM structures and the ability to identify javascript errors on the spot.
Hands-on – Experience debugging websites.
Hands-on experience with troubleshooting and problem solving
Excellent verbal and written communication skills in English, any other languages considered as an advantage
Hands on – Experience working with HTML / CSS / JavaScript
Strong understanding of DM structures and the ability to identify javascript errors on the spot.
Hands-on – Experience debugging websites.
Hands-on experience with troubleshooting and problem solving
This position is open to all candidates.
