We are seeking an experienced IT Support Specialist to provide IT technical assistance and support for our office employees. As part of the IT support team, you will be responsible for providing first-line support to our employees, managing and troubleshooting hardware and software issues, managing user accounts and access, and handling our employees' onboarding and offboarding.
As an IT Support specialist, you will be responsible for:
Work as part of the support team to provide the first response and technical support for our employees' IT needs while keeping up a high level of service.
Troubleshoot hardware and software problems with Windows and Mac.
Resolve and troubleshoot IT tickets and access related to Cloud applications, systems and infrastructure Microsoft 365, Slack, Zoom etc..
Handle the IT requirements for onboarding and offboarding of employees.
Maintain inventory of hardware and software assets.
Identify and escalate issues to the System team as required.
Assist with IT projects as needed.
As an IT Support specialist, you will be responsible for:
Work as part of the support team to provide the first response and technical support for our employees' IT needs while keeping up a high level of service.
Troubleshoot hardware and software problems with Windows and Mac.
Resolve and troubleshoot IT tickets and access related to Cloud applications, systems and infrastructure Microsoft 365, Slack, Zoom etc..
Handle the IT requirements for onboarding and offboarding of employees.
Maintain inventory of hardware and software assets.
Identify and escalate issues to the System team as required.
Assist with IT projects as needed.
Requirements:
Minimum of 3 years of experience in IT support or related field.
Experience with Azure AD and Microsoft 365 cloud environments.
Experience of troubleshooting issues with Windows and Mac laptops, and mobile devices.
Knowledge of network infrastructure including Firewalls, Wi-Fi, VPNs.
Experience with working with AWS and Azure IAM. – Advantage.
Knowledge of working with Jira and Confluence Advantage.
Personal Skills:
Service oriented approach.
Strong problem-solving and analytical skills.
Ability to work in an organized fashion.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Fluent in English must.
Minimum of 3 years of experience in IT support or related field.
Experience with Azure AD and Microsoft 365 cloud environments.
Experience of troubleshooting issues with Windows and Mac laptops, and mobile devices.
Knowledge of network infrastructure including Firewalls, Wi-Fi, VPNs.
Experience with working with AWS and Azure IAM. – Advantage.
Knowledge of working with Jira and Confluence Advantage.
Personal Skills:
Service oriented approach.
Strong problem-solving and analytical skills.
Ability to work in an organized fashion.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Fluent in English must.
This position is open to all candidates.
